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Overview

Prior study is not a prerequisite - you just need a passion for the subject matter!

More and more companies are moving into smaller premises and cutting staff to save costs. The number of people being employed as out workers, and the rise in the number of temporary contracts of employment have opened up an entirely new business opportunity for suitably qualified people.

This excellent brand-new study manual focuses on the knowledge and techniques you will need to "set your stall out” as a Virtual Assistant. If you've been made redundant as a secretary, personal assistant, administrator or HR person, it will give you a golden opportunity to set yourself up to work from home, and earn a full-time income without leaving the house! If you've always wanted to get a "cushy office job" then this could be the answer. Your longest commute could be from your bedroom to your home office or kitchen table! You can even work in your dressing gown if you want to.

A Virtual Assistant delivers business support services such as clerical support, administration, writing correspondence and other communications, filling in returns, filing documents online, taking notes, managing diaries and schedules . . . . almost anything that would otherwise be done by a secretary or Personal Assistant.

Materials

One of the key benefits of studying with Distance Learning Plus is that you get access to your full course materials online once you enrol.

You'll receive access to our Online Student Community where you'll be able to view your course materials, submit your work, contact your tutor, and interact with other learners via the online forums.

Requirements

A reasonable level of literacy is required, but there are no entry restrictions.

You just need a keen interest in the subject, and will ideally have studied the subject or ancillary disciplines at a lower level if you want to progress quickly.

Non-Regulated Qualification Endorsed by Focus Awards under the FQP Scheme

This is a non-regulated qualification endorsed by Focus Awards under their Focus on Quality Provision (FQP) Scheme.

Focus Awards is a member of the Federation of Awarding Bodies (FAB) and is regulated by Ofqual. Established 2011, Focus Awards is founded on three core values – Honesty, Integrity and Fairness – that underpin everything they do.

The FQP scheme is designed to give endorsement to non-regulated qualifications in a wide range of subjects. On successful completion you will receive a Focus Awards Certificate of Achievement and a certificate of completion from Distance Learning Plus.

Although the materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Although, there are no entry requirements, you do need a reasonable level of literacy to be able to both understand the concepts introduced, and get the most out of the materials.

1. Assignments
2. What is a Virtual Assistant?

What Is a Virtual Assistant?

Who Uses a Virtual Assistant and Why?

What Tasks Can a Virtual Assistant Do?

What Skills will a Virtual Assistant Need?

Issues to Consider When Setting up a Home Office

What Organisations Are Available to Virtual Assistants?

3. How to Market Yourself as a Virtual Assistant?

Tips on Where to Market Your Business

How to Write a Marketing Plan

Marketing in Other Countries

4. Starting Your Own Business - Decisions

How to Succeed With Your Business

How to Start Up Your New Business

Getting the Right Mindset

5. Starting a Business From Scratch

Why Start a Business from Scratch?

Buying an Existing Business

Buying a Franchise

6. Recruiting Staff

How to Recruit Staff

The Process in Recruiting

7. Dealing with Staff

Introduction to Dealing with Staff

Paying Staff

Training & Development

The Law

Discrimination

Health & Safety

Trade Unions

Taxation

8. Fraud & Theft

Protect Your Business: Stop Fraud Before It Starts

Theft of Money

Theft of Inventory or Equipment

Theft of Intellectual Property

9. The Business Plan

Understand the Role of the Business Plan

Reasons for Developing a Business Plan

Identify Sources to Get Help in Developing a Business Plan

Identify the Type of Information to Include in a Business Plan

Prepare an Outline of a Business Plan

10. Customer Care an Introduction

What is Customer Care?

Defining Customer Care

Characteristics of Effective Customer Care

11. Customer Care and the Benefits

Increase in Profits

Customer Loyalty and Long-Term Profitability

Fewer Complaints

Staff Know What is Expected of Them

More Pleasant Work Environment

Customer Integration and Specialisation

12. Considering a Policy & Plan?

Who are Our Current and Potential Customers, Their Characteristics and Needs?

Staff Interfacing with Customers

What Tangible or Intangible Assets Does the Company Currently Have?

Competitor Characteristics

Improvements and Additions to Customer Care and Service

13. Customer Care and You

The Right Attitude

Looking and Sounding Right

Having the Right Information

Keeping Control

Working with a Team

Customer Complaints

Answering the Phone

A Checklist

14. Customer Care and Service Plans

Contents of “The Plan”

The Advantages of Planning

Objectives, Strategies, and Tactics

Forecast or Assumptions of Outcomes

A Simple Case on Customer Care Planning

Company Policies

People Make a Plan Work

Current Customer Care and Services

15. Basics of the Internet

Internet Basics

How the Internet Works

Internet Access

Understanding Email

About the Web

Internet Safety

Learning About Viruses

16. Creating a Web Site

Introduction

Graphic Design

Web Site Content

Navigation

Key Points to Remember

17. Meetings Skills

Introduction

Why Do We Have Meetings?

Important Things to Know About Meetings

How to Plan a Meeting

How to Run a Meeting

18. Introduction to Conflict Management

What Do Organisations Use Conflict Management For?

Important Things to Know About “Conflict” and “Conflict Management”

How to Identify Signs and Stages of Conflict

How to Build Teamwork and Co-Operation

How to Manage and Resolve Conflict Situations

Outline for a Mediation Session

Mediation Guidelines

19. Introduction to Planning

What Do You Use Planning and Evaluation For?

Important Things to Know about Planning and Evaluation

How to Ensure Planning is Useful and Contributes to Effective Results

How to Plan – 8 Basic Planning Steps

20. Introduction to Proof Reading

Introduction

What is Proof Reading?

Tips on Proof Reading

21. Managing Stress

Introduction

What is Stress?

Symptoms of Stress

Causes of Stress

How to Reduce Stress

22. Managing Your Time

Introduction

Managing Time: Step 1

Managing Time: Step 2

Schedules

23. Small Business Bookkeeping

Introduction

Three Steps to Keeping Your Books

Bookkeeping Systems, Software and Method

Accounting Terms Every Business Person Should Know

24. Inland Revenue (HMRC) Requirements

What Type of Business Are You?

Registering As Self-Employed

How to Pay Your Class 2 National Insurance Contributions (NICs)

Basic Tax Records You Must Keep

When you have successfully completed your studies you will receive a certificate of achievement from Focus Awards.

This is a non-regulated qualification which is endorsed by Focus Awards under the FQP scheme. They are not nationally recognised qualifications; on successful completion of your studies you will receive a Focus Awards Certificate of Achievement and a certificate of completion from Distance Learning Plus.

Focus Awards is regulated as an Awarding Organisation by Ofqual, the qualification regulators for England, Wales and Northern Ireland.

Non-regulated qualifications endorsed under the FQP scheme are ideal for professionals required to demonstrate commitment to CPD (Continuous Professional Development), and for those wanting to gain specialist knowledge of a particular subject.

Who is this for?

Anybody with a reasonable standard of general education will be able to cope with the academic demands. If you can read and write well enough to complete a job application, and have a good grasp of basic maths (add, subtract and divide) you should have no problems. The learning materials are written in simple everyday language and the answers to your assignments will be completed in the same style. In addition to the comprehensive learning materials provided, you will receive a Study Guide to assist you, and, of course, you will have the support of your tutor.

What will I cover?

Your studies will cover the areas of study listed above through detailed exploration of the subject matter. You will also receive tasks and prompts for further personal exploration and research to carry out so that you can gauge how much you have learned. There are plenty of examples to help you but personal research is a prerequisite, so be prepared to use your initiative to fully answer the assignments.

Is it accredited?

This is a non-regulated qualification endorsed by Focus Awards under the FQP scheme.

Although the learning materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Your work is not graded; assignments are simply identified as Pass, Fail or Referred. For assignments not passed at first attempt, your tutor will advise on the improvements to be made to obtain a Pass on a reworking. A certificate of achievement will be issued by Focus Awards on successful completion of all the assignments.

Is this a nationally recognised qualification?

No, this is a non-regulated qualification which has been endorsed by Focus Awards under their FQP scheme

What will my studies prepare me for?

The learning materials and accompanying tasks will help you to develop the necessary knowledge and confidence to successfully complete the tutor marked assignments. The tasks are designed to encourage you to apply your knowledge, and help you to develop relevant research and academic writing skills.

If I fail an assignment can I retake it?

Yes, your tutor will ask you to resubmit your assignment and give you some pointers as to where you could improve.

How do I send in my work?

You email your assignments one at a time for marking. This enables your tutor to properly assess the standard and style of your work for each section, and give you feedback which will be used on your next assignment; a process of continuous improvement. On obtaining feedback and comment you will either move on to the next assignment or review and rework the one you submitted.

What do I receive once I enrol?

You will receive login details to our Online Student Community. Here you will be able to access your course materials, contact your tutor, submit your work, and interact with other learners via the online forums.

Is there a time limit or any deadlines?

Your studies should be completed within 12 months, but can be extended for a small fee if your tutor supports your request. As a rough guide, depending on your circumstances and commitment, you can complete your studies in about 100 study hours. There are no other deadlines to meet.

Is there a word count for my assignments?

Although a word count is not given for the tutor marked assignments, it is important that you demonstrate to your tutor that you have fully understood the questions; a comprehensive Study Guide is included with your materials. Many students start slowly at first, but your tutor will give guidance to help and encourage you to improve.

Do I need a computer to complete my studies?

Yes, you will need access to email and the internet to access your materials, submit assignments and do research. Most students also find word-processing their assignments is much more convenient than writing by hand.

Are the learning materials paper-based or online?

All of the learning materials are online. You will receive a login to the online student community when you enrol, where you will be able to access the full set of materials and assessment tasks for your course.

What is a Virtual Assistant?

Virtual assistants work within a business, however they work from home. Their duties can be very similar to an office assistant; some duties may be more difficult to perform. They would focus on emails, phone calls, customer service etc. Virtual assistants work from home and work from anywhere in the world for a company. Becoming a virtual assistant allows you to work at your own pace, allows you to work as and when and to earn as much or little depending when you want to work.

Why did you decide to become a virtual assistant?

My partner had taken up an offer to for a job position abroad, which had meant I had to finish at my current job. I was working as a receptionist for a local business. When we initially moved abroad I was not working and had no intentions of being in employment. However, the newness soon calmed down and I became very bored and wanted to be in work again. It became hard to find employment similar to what I had recently done until someone mentioned working from home.

What day to day activities would be expected from a virtual assistant?

Day to day activities of a virtual assistant are similar to general office duties, such as customer service, answering emails, invoices, answering telephone calls. Some paper work can be more difficult to complete as a virtual assistant, these tasks are usually avoided and done in the actual office.

What qualifications are needed to become a virtual assistant?

Generally, you do not need specific qualifications to become a virtual assistant. However, it can be down to individual employers, some may require GCSE and A-levels. There are courses specifically designed for Virtual Assistants sold my private companies which may be worthwhile taking if you are thinking about becoming a virtual assistant.

How much can I expect to earn in becoming a virtual assistant?

Earning and income in becoming a virtual assistant can vary greatly. This is because virtual assistants can advertise themselves and give an hourly rate at what they work as for businesses to search. OR businesses sometimes advertise for a virtual assistant (a typical job advert) stating the hourly rate they would be working at in employment.

Monthly Subscription Plans

We have a number of innovative subscription plans available to sort all budgets and support needs.

Simply choose your course and subscription package; your first payment will be taken by credit or debit card when you enrol, with subsequent payments due by monthly direct debit until you complete your studies

Level 3 Virtual Assistant

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The course is accredited by
Virtual Assistant - Non-regulated qualification endorsed by Focus Awards under the FQP scheme

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Full details about course syllabus fees and progression will be provided.

Assessment Method
Periodic Tutor-Marked Assignments, No Exams.
Entry Requirements
Reasonable standard of literacy, plus a healthy dose of enthusiasm.
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Overview

Prior study is not a prerequisite - you just need a passion for the subject matter!

More and more companies are moving into smaller premises and cutting staff to save costs. The number of people being employed as out workers, and the rise in the number of temporary contracts of employment have opened up an entirely new business opportunity for suitably qualified people.

This excellent brand-new study manual focuses on the knowledge and techniques you will need to "set your stall out” as a Virtual Assistant. If you've been made redundant as a secretary, personal assistant, administrator or HR person, it will give you a golden opportunity to set yourself up to work from home, and earn a full-time income without leaving the house! If you've always wanted to get a "cushy office job" then this could be the answer. Your longest commute could be from your bedroom to your home office or kitchen table! You can even work in your dressing gown if you want to.

A Virtual Assistant delivers business support services such as clerical support, administration, writing correspondence and other communications, filling in returns, filing documents online, taking notes, managing diaries and schedules . . . . almost anything that would otherwise be done by a secretary or Personal Assistant.

Materials

One of the key benefits of studying with Distance Learning Plus is that you get access to your full course materials online once you enrol.

You'll receive access to our Online Student Community where you'll be able to view your course materials, submit your work, contact your tutor, and interact with other learners via the online forums.

Requirements

A reasonable level of literacy is required, but there are no entry restrictions.

You just need a keen interest in the subject, and will ideally have studied the subject or ancillary disciplines at a lower level if you want to progress quickly.

Non-Regulated Qualification Endorsed by Focus Awards under the FQP Scheme

This is a non-regulated qualification endorsed by Focus Awards under their Focus on Quality Provision (FQP) Scheme.

Focus Awards is a member of the Federation of Awarding Bodies (FAB) and is regulated by Ofqual. Established 2011, Focus Awards is founded on three core values – Honesty, Integrity and Fairness – that underpin everything they do.

The FQP scheme is designed to give endorsement to non-regulated qualifications in a wide range of subjects. On successful completion you will receive a Focus Awards Certificate of Achievement and a certificate of completion from Distance Learning Plus.

Although the materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Although, there are no entry requirements, you do need a reasonable level of literacy to be able to both understand the concepts introduced, and get the most out of the materials.

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